Please note a boiler service can not be carried out if the boiler is not in working order our engineer will therefore investigate the issue, advise if parts need to be replaced and you will be charged our gas hourly rate of £65+vat or oil hourly rate of £75+vat.
Intermittent boiler faults or noises can not always be repaired in one appointment, our engineers will of course try to identify the fault as quick as possible but may require more than one appointment of which, all will be charged. Please provide as much information as possible about the fault/noise prior to your appointment.
You will be advised at the point of booking an appointment the hourly rate applicable to the work booked in, appointments carried out in under 60 minutes will be charged at the hourly rate unless otherwise agreed by a director.
Our Emergency call outs fee is charged at £90+vat for up to the first hour. Reducing to the either the plumbing hourly rate of £55+vat or gas hourly rate of £65+vat thereafter.
All appointments are logged electronically by our tracking system from arrival to departure, which enables us to create accurate invoices. Clients will be asked to sign our job completion report upon being shown work completed.
Foreman & Son LTD reserve the right to vacate an appointment whereby our engineers are subject to verbal or physical abuse, by the client or anyone at the booked premises.
Please advise in advance of your appointment if you need to cancel or may be running late for access to avoid cancellation charges.
Please note you will be invoiced upon completion of works via email and post, therefore please ensure our email is not recognised as ‘spam or junk’ and you have provided the correct postal address.